How can I contact Sunset@Vine?

We’re here to help! You can reach us through:

📩 Facebook Messenger Chat – Send us a message and we’ll get back to you as soon as possible.

🎟️ Order Support Ticket – Need assistance with your order? Open a Support Ticket, and we’ll take care of the rest! CLICK HERE

General Inquiry, Order Support and 24-Hour Risk Free Refund

General Inquiries
Please use the form below to submit questions regarding our products, store policies, or general information.

Important:
If your inquiry relates to an active or canceled order—including billing, processing, or shipping status—please use the "Order Support" category on the previous page.

Sunset@Vine is unable to respond to order-related questions submitted through this general inquiry form.

🛠️ Order Support
To open a support case, please complete the form below. We’re a small but dedicated team, so response times may vary:
⏰ Up to 4 hours during normal business hours
🌙 Up to 24 hours for inquiries submitted after hours

We do our best to respond as quickly as possible!

🚫 Please do not use this form to request a refund.
If you're eligible for a refund, select the "24-Hour Risk-Free Refund" category on the previous form page.

⚠️ Submitting multiple cases for the same issue may delay our response time. Duplicate cases are automatically removed by our system. 💬 We're here to help—always striving to serve you to the best of our ability!

💸 24-Hour Risk-Free Cancellation & Refund


To request a cancellation and refund, please complete the form below. All eligible refunds are processed within three (3) business days; however, please note that your bank or financial institution may take additional time to credit the funds back to your account.

Refunds are issued to the original form of payment, including:

  • Credit or Debit Card
  • Gift Card or Store Credit
  • Zelle or Cash App

If you are eligible for a refund and we are unable to process your refund to the original form payment, a check will be issued and mailed to the billing address on file within 30 days. If your purchase was made through Affirm, Afterpay, or Klarna, you must still complete this form and notify them of your refund request directly through their respective apps. These providers are fully aware of our 24-hour risk-free refund policy and will not approve refund requests made outside of this window. If you are eligible for a refund we will notify these merchants of your refund approval, and to stop your payments and issue a refund.

🚨 Important Notice:
Receiving item(s) from Sunset@Vine and then filing a chargeback—or filing a chargeback after missing the refund deadline—is considered theft. Sunset@Vine reserves the right to pursue all legal remedies available in such cases.

📞 Call Back Requests – While we don’t offer inbound phone support (we’re a small but mighty team! 💪), you can request a call back and we’ll be happy to chat with you.

24-Hour Risk Free Cancellation and Refund Policy

At Sunset@Vine, we strive to provide our customers with the best shopping experience possible. We understand that sometimes plans change, which is why we offer a 24-hour risk-free cancellation period for all orders.

If you need to cancel your order, you may do so within 24 hours of purchase for a full refund. To request a cancellation, please open a Order Support Ticket with your order details.

Refunds for canceled orders will be processed within 3 business days; however, please note that your bank or financial institution may take additional time to credit the refunded amount to your account. After the 24-hour cancellation window has passed, all sales are final, and we will not be able to issue refunds or process cancellations.

What if the item I received is damaged or faulty?

At Sunset@Vine, we take great care to ensure that all items meet our high standards of quality. However, if you receive an item that is damaged or faulty, we are here to assist you.

📩 Submit an Order Support Ticket – If you have concerns about a damaged or defective product, please submit a support ticket, and our team will review the issue promptly.

We appreciate your understanding and trust in our commitment to quality! 🌟

Can I return or exchange an item?

At Sunset@Vine, we prioritize hygiene and product integrity. For this reason, we do not accept returns or exchanges on our products.

✅ Check Product Details – We encourage you to carefully read the product descriptions to ensure the item meets your expectations.

📏 Confirm Your Measurements – Please double-check your sizing to ensure an accurate fit before purchasing.

❓ Questions Before Purchase? – We’re happy to assist! If you have any questions about a product, feel free to reach out to us before making your purchase.

When will my order arrive?

Processing: We have a 2-3 business day processing period before your order will ship.

Shipping Time & Fees
Free Shipping on orders totaling $100.00 USD or more.

Standard – USA Express – USA
7 to 10 Business Days
$8.50 USD		 3 to 7 Business Days
$18.50 USD
Standard – International Express – International
7 to 10 Business Days
$25.00 USD		 3 to 7 Business Days
$40.00 USD

Note: Some products will ship separately and arrive before or later than others. Not all products offer express shipping. Upon checkout, if the express shipping option is not available one or more products in your order do not qualify for express shipping and standard shipping rules will automatically apply.

My shipment is delayed, can you help?

At Sunset@Vine, we strive to process and ship orders as quickly as possible. However, shipping times may be impacted due to certain factors beyond our control.

📅 Holiday Processing Delays – During popular holidays such as New Year’s, Valentine’s Day, Mother’s Day, Memorial Weekend, July 4th, Thanksgiving, Black Friday, and Christmas, order processing may take longer than usual.

⚠️ Incorrect Shipping or Billing Information – Please ensure your billing and shipping details are accurate to avoid unnecessary delays.

📦 Shipping Schedule – Orders are shipped Monday – Friday between 10:00 AM and 5:00 PM PST.

  • Orders placed on Saturday will be processed the following Monday.
  • Orders placed on Sunday will be processed the following Tuesday.

🚀 Expedited Shipping Available – Standard shipping takes 5 to 7 days, but expedited shipping can be purchased for an additional fee. Please note that holidays and weather conditions may affect all shipping times.

🌸 Spring & Summer Shipping Updates – During the Spring/Summer seasons, we anticipate shorter shipping times as weather and holidays influence carrier shipping conditions and delivery schedules.

What if my order is lost or damaged during shipping?

Lost & Damaged Parcel Disclaimer 📦🚚

At Sunset@Vine, all products are shipped insured to provide protection during transit. However, we are not responsible or liable for items that are lost or damaged during delivery.

📄 File a Claim with USPS – If your package is lost or damaged in transit, you will need to file a claim with the United States Postal Service (USPS). You can do so online by visiting USPS Claims.

📍 Verify Your Shipping Address – To ensure successful delivery, we strongly recommend double-checking your shipping information before placing your order.

✏️ Update Your Shipping Address Before Shipment – If your order has not yet shipped, you can update the address at any time via your Customer Account or by submitting a order support ticket.

🚀 Address Change After Shipment – If your package has already been shipped, address updates must be made through the USPS Tracking Page.

How can I become a Brand Ambassador?

We love collaborating with passionate social influencers to help spread the word about our brand! As part of our exclusive program, our Brand Ambassadors receive free clothing in exchange for sharing their style on Instagram, TikTok, Facebook, and Snapchat.

✅ Meet Our Requirements – If you qualify, simply complete our online application to join the team.

🚀 Get Rewarded for Posting – Show off your favorite Sunset@Vine pieces and grow with us!

🚫 Currently Closed to New Applications – At this time, we are not accepting new requests for Brand Ambassadors. Stay tuned for future opportunities!

Accepted Payment Methods 💳✨

At Sunset@Vine, we offer a variety of secure payment options to make your shopping experience seamless.

✅ Major Credit & Debit Cards – We accept Visa, MasterCard, American Express, and DiscoverCard, along with Electronic Gift Cards and Sunset@Vine-issued coupons.

📱 Digital Payment Options – At checkout, you can use Apple Pay, Google Pay, and Link Pay for a fast and convenient payment experience.

🔒 Secure Processing – All payments are securely processed through our merchant provider. For your safety, credit card data is never stored locally on our site or in our offices. 🚀 0% Interest Installment Payments – Flexible financing is available via Affirm, AfterPay, and Klarna® at checkout. To learn more about split payment options, click here.

If you have another question
Contact Us