Sunset@Vine Express
https://exp.sunsetatvine.com/
Refund Eligibility and Process
Due to the expedited nature of our fulfillment process, orders cancelled within 90 minutes of purchase are eligible for a full refund, which will be issued to the original form of payment. This includes purchases made using split payment methods such as Affirm, Afterpay, Klarna, and similar services.
Orders can not be refunded after the 90-minute window has expired. All sales are considered final beyond this period.
Refunds will be issued to the original form of payment within 3 business days. Please note that your bank or financial institution may take up to 14 business days to reflect the credit in your account. If we are unable to return the funds to your original payment method, a refund check will be mailed within 30 days, minus a $10 processing and postage fee. Refunds must be requested online via a support ticket. This information will also be provided in your order confirmation email after successful checkout.
Refund Policy for Split Payment Methods
Purchases made using split payment services such as Affirm, Afterpay, Klarna, and similar providers will be subject to their refund procedures. However, you must request a refund within our 90-minute refund window—after this time, your purchase becomes final and ineligible for refund.
How to Request a Refund:
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Submit a support ticket within the 90-minute refund window requesting a refund.
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Notify your split payment provider that you have requested a refund. This will pause any remaining payments until we process the refund back to the provider.
If the 90-minute window is missed, we will notify the payment provider that your order is not eligible for a refund.
We accept the following forms of payment at Sunset@Vine:
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Major Debit & Credit Cards: Visa, MasterCard, American Express, Discover, and $Cash App.
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Sunset@Vine™ Gift Cards, Store Credit, and Discount Coupons.
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Afterpay®, Klarna®, and Affirm® Buy Now, Pay Later services
Afterpay®, Klarna®, and Affirm® allow you to split your payment into manageable installments. Each service follows its own terms and approval process. For more details, visit their official websites:
Beyond the initial 90-minute risk-free cancellation window, all sales are final. No exchanges or returns are accepted. We highly recommend reviewing your order carefully, including your measurements based on our sizing chart, prior to checkout.
We take fraudulent and unauthorized chargebacks seriously and actively work to prevent them in order to protect our business and customers. If you believe a transaction was made in error, we strongly encourage you to contact our support team first to resolve any issues prior to initiating a chargeback with your bank or credit card provider.
All sales are considered final outside of our 24-hour cancellation window. Therefore, initiating a chargeback after this period—especially for valid and fulfilled orders—will be considered a violation of our store policy.
We partner with Chargeflow®, an automated chargeback management platform that streamlines the dispute process and leverages advanced, data-driven tools to resolve chargebacks efficiently and fairly. Upon receiving a chargeback, we will respond using Chargeflow with comprehensive supporting documentation, including order records, shipment tracking, customer communications, and store policies.
In cases of unauthorized chargebacks, we reserve the right to pursue legal and financial remedies to recover costs incurred, including time spent managing the dispute and fees associated with the chargeback process. These measures may include collection efforts, legal proceedings, and reporting of fraudulent activity where applicable.
Customers who file unauthorized chargebacks may also face restrictions on future purchases or account suspension.
If you believe you received a damaged or faulty item that was not damaged during shipment, please submit a support ticket immediately. Please note: Incorrect sizing or ordering errors do not qualify as damaged or faulty and are not eligible for a refund or exchange.
If your item is damaged during shipment, we offer optional package protection through our partner Route® for a small additional fee. Route® protects your order against:
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Loss
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Theft
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Damage during transit
To be eligible for coverage, you must add Route® protection at checkout. Claims for lost, stolen, or damaged packages can be submitted directly through Route’s easy-to-use claims portal.
Important: If you decline Route® package protection, Sunset@Vine Express is not responsible for any packages that are lost, stolen, or damaged after they leave our facility. While optional, we highly recommend adding Route® to your order for peace of mind.
In the event a product is listed at an incorrect price or with inaccurate information due to typographical, photographic, or technical error, Sunset@Vine Express reserves the right to cancel or refuse any orders placed for the misrepresented item(s), regardless of order confirmation or payment status.
All purchases made through Sunset@Vine Express are intended for personal use only. Reselling of our merchandise, whether through online marketplaces, retail storefronts, or other channels, is strictly prohibited. We reserve the right to refuse or cancel orders that appear to be placed for the purpose of unauthorized resale or distribution.
Terms of Sale Scope
This Terms of Sale Agreement applies exclusively to purchases made through Sunset@Vine Express at https://exp.sunsetatvine.com. Products sold through our main store, https://sunsetatvine.com, are subject to a separate Terms of Sale policy specific to that platform.
Sunset@Vine Express offers only items eligible for Same-Day, Next-Day or 3-Day Shipping and should not be confused with our primary storefront, Sunset@Vine. Each store operates independently with distinct terms, policies, and product offerings.
-Last updated: 07/30/2025
